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Service & Support
October 8, 2019 08:16
Our service department, based in Toronto, is certified to repair products from many manufacturers.
During office hours, technical support is available for Chroma-Q, Vista by Chroma-Q, PROLIGHTS, Luminex, LumenRadio, Follow-Me, Prolyte, and Jands by calling (416) 255-9494 or emailing firstname.lastname@example.org.
Emergency after-hours technical support is available 24 hours a day by phone or e-mail. The contact numbers are listed below.
|Product Ranges||Contact Name / Title||Phone Number||Emergency Out of Hours|
|All Brands||Chris McHardy (Technical Services Manager)||1-416-255-9494 x 253|
|All Brands + Chroma-Q||Geoffrey Cormack (Senior Electronic Technician)||1-416-255-9494 x 245|
|Chroma-Q, Vista by Chroma-Q, PROLIGHTS, Luminex, LumenRadio, Prolyte||Ben Coleman (Senior Tech Support Specialist)||1-416-255-9494 x 288||1-518-832-3465|
Warranty Repair, Parts, and Repair Services
J-4 DESIGN is a Certified repair and warranty depot
J-4 DESIGN is a full-service repair depot located in Columbia, MD. J-4 DESIGN provides warranty service, repairs, as well as stocks and sells factory authorized Chroma-Q parts.
J-4 DESIGN provides warranty and repair services for A.C. Lighting Inc. products for the following brands:
- Vista by Chroma-Q (including the StageCL)
The process to have a product repaired or to cover a warranty issue remains the same.
- Please contact A.C. Lighting Inc. to submit a claim to receive your RMA Number.
- A.C. Lighting Inc. will provide you with the details on how to ship your product to J-4 DESIGN.
- J-4 DESIGN will repair your product and return it to you.
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